Question 1

What services does SpartaDesign360 offer?

Accepted Answer

We offer website design and development, brand identity design, logo design, digital marketing assets, UI/UX design, landing pages, e-commerce builds, and ongoing digital maintenance. Every engagement is tailored to your business goals.

Question 2

Do you work with businesses outside the US?

Accepted Answer

Yes. SpartaDesign360 is US-based and remote-first, and we work with clients across North America, Europe, the Middle East and beyond. All project communication is handled remotely via video calls, email, and our client portal.

Question 3

How do I get started?

Accepted Answer

Complete the Start a Project questionnaire on our website. It collects the information we need to prepare your proposal. We will review your submission and respond within one business day.

Question 4

Do you take on small projects?

Accepted Answer

Yes. We offer logo design, brand refresh, and single-page website packages suitable for startups and small businesses. Review our Pricing page for details.

Question 5

Can you redesign my existing website?

Accepted Answer

Absolutely. Redesigns are among our most common engagements. We audit your current site, identify what to keep, and rebuild what needs improving preserving SEO value wherever possible.

Question 6

What platforms do you build websites on?

Accepted Answer

We primarily build on Next.js and React for performance and scalability. We also work with WordPress, Webflow, and Shopify depending on your needs and budget. We will recommend the right platform during our discovery phase.

Question 7

Will my website be mobile-friendly?

Accepted Answer

Every website we deliver is fully responsive across all screen sizes mobile, tablet, and desktop. Mobile performance is tested before launch.

Question 8

Do you provide hosting?

Accepted Answer

We build and deploy your site. Hosting is arranged on your preferred provider we frequently use Vercel, Netlify, or managed VPS solutions. Hosting costs are separate from our design fees.

Question 9

Will my website be optimised for search engines?

Accepted Answer

Yes. We implement technical SEO best practices including metadata, structured data, fast load times, and clean URL structures. Content SEO strategy is available as an add-on.

Question 10

Can I update the website myself after launch?

Accepted Answer

Yes. We build sites with content management in mind. Depending on your platform, you can update text, images, and blog posts without touching code. We also offer training and ongoing support packages.

Question 11

What is included in a brand identity package?

Accepted Answer

Our brand identity packages include logo design (primary + variations), colour palette, typography system, brand guidelines document, and digital asset files. Extended packages add stationery, social media templates, and brand collateral.

Question 12

How many logo concepts will I receive?

Accepted Answer

You will receive two to three initial concepts depending on the package selected. Each concept includes multiple format variations. We then refine the chosen direction through the agreed revision rounds.

Question 13

What file formats do I receive for my logo?

Accepted Answer

You receive your final logo in SVG, PNG (transparent), PDF, and EPS formats. These cover web use, print, and future scalability.

Question 14

Do you offer brand strategy?

Accepted Answer

Yes. Our brand strategy service includes positioning, audience definition, competitive analysis, and messaging framework. This is offered as a standalone engagement or as part of a complete brand identity project.

Question 15

How is pricing determined?

Accepted Answer

Pricing is based on project scope, complexity, timeline, and the services selected. Our Start a Project questionnaire generates an indicative estimate. All pricing is confirmed in a formal proposal before work begins.

Question 16

What payment methods do you accept?

Accepted Answer

We accept bank transfer, PayPal, and Stripe (credit and debit card). Payment details are confirmed in your project agreement.

Question 17

What is your payment schedule?

Accepted Answer

Standard projects require a 50% deposit to begin work, with the remaining 50% due on delivery. Larger projects may be structured with milestone-based payments, outlined in your agreement.

Question 18

Do you charge for revisions?

Accepted Answer

Each package includes a defined number of revision rounds. Revisions within scope are included. Additional rounds beyond your package limit are invoiced at our hourly rate, agreed in advance.

Question 19

Are there any hidden fees?

Accepted Answer

No. Your proposal details all costs. The only additional costs that may arise are third-party expenses such as stock photography licences, premium fonts, or domain registration which are disclosed before purchase.

Question 20

Do you offer payment plans?

Accepted Answer

Milestone-based payment schedules are available for larger projects. Discuss your requirements with us when submitting your project inquiry.

Question 21

How long does a typical project take?

Accepted Answer

A logo project typically takes 5–10 business days. A brand identity package takes 2–4 weeks. A website project ranges from 3–12 weeks depending on scope. Your formal proposal will include a project timeline.

Question 22

How do we communicate during the project?

Accepted Answer

We use email and video calls for key milestones. You will have access to a client portal where you can view project status, approve deliverables, and manage invoices.

Question 23

What do you need from me to get started?

Accepted Answer

We need your completed project questionnaire, signed agreement, and deposit payment. We will then request a brand brief, any existing assets, and access credentials relevant to your project.

Question 24

What if I need to pause or cancel my project?

Accepted Answer

Project pauses are managed case by case. Work completed to the pause date is invoiced. Cancellations after work has begun forfeit the deposit. Full terms are in your project agreement.

Question 25

Can I request urgent delivery?

Accepted Answer

Rush delivery is available subject to capacity. An expedite fee applies and will be quoted in your proposal. Contact us before submitting your inquiry to confirm availability.

Question 26

What counts as a revision?

Accepted Answer

A revision is a round of consolidated feedback applied to a delivered concept. We ask that all feedback be collected into one document per round to keep the process efficient.

Question 27

How do I submit feedback?

Accepted Answer

Feedback is submitted through your client portal or via email in a single, consolidated document per revision round. Feedback received in multiple messages or across separate conversations may be grouped into one revision round.

Question 28

What happens if I am not happy with the initial concepts?

Accepted Answer

We offer a discovery call before any creative work begins to align on direction. If initial concepts do not meet expectations, we will discuss whether the brief needs clarification or whether a redesign round is appropriate.

Question 29

Who owns the final designs?

Accepted Answer

Once fees are paid, you own the original, client-specific designs and website deliverables made for you, and you always keep your own name, logo, photos, text and domains. Our reusable code, templates and tools stay ours and are licensed to you as part of your site; third-party fonts, plugins and software stay under their own licences. Source files are provided in formats agreed in your plan or proposal. See section 8 of our Terms of Service.

Question 30

Do you provide source files?

Accepted Answer

Yes. Source files including editable AI, PSD, Figma, or XD files as applicable are included in packages that specify source file delivery. Confirm this requirement when submitting your inquiry.

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